How to Request IT Support

Helpdesk

Make use of our Support Helpdesk to submit a ticket. You will be assigned a unique ticket number. A support technician will be assigned and help you with your problem.

Give us a call [8AM – 5PM]

Call us on 010 634 0100

Support Departments

When contacting us, choose the relevant department to speak to.

Technical

Our Technical Department handles all IT related queries:

• Computer & Hardware supply and replace
• Installation & Configuration
• Fault finding
• Data Cabling & Wi-Fi
• CCTV & Remote viewing
• Access control & Biometrics
• Web & Email hosting
• Optimized for the best SEO results to boost online visibility
• Website development: eCommerce & Static
• Hardware & Software issues

VoIP ( Voice over IP telephony )

Any telephone related queries:

• Device supplies & replacement
• PBX and handset installations & configuration
• Soft phone ( mobile device apps ) & wireless handsets
• Assigning of numbers & extensions
• Area related connection availability & queries
• Number porting

Accounts

Any account related queries:

• Main account – hosting & SLA
• Telephone accounts
• Invoice queries or requests

Need Help or Looking for a Feature?

Please don’t hesitate to contact us here.

We’re always eager to help and are open to suggestions for new features.