Hosted Services Monitor

Info Secure (PTY) Ltd

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How to Request IT Support


Make use of our Support Helpdesk to submit a ticket. You will be assigned a unique ticket number. A support technician will be assigned and help you with your problem.

Give us a call [8AM – 5PM]

Call us on 010 634 0100



Support Departments

When contacting us, choose the relevant department to speak to.


Our Technical Department handles all IT related queries:

  • Computer & Hardware supply and replace
  • Installation & Configuration
  • Fault finding
  • Data Cabling & Wi-Fi
  • CCTV & Remote viewing
  • Access control & Biometrics
  • Web & Email hosting
  • Optimized for the best SEO results to boost online visibility
  • Website development: eCommerce & Static
  • Hardware & Software issues

VoIP ( Voice over IP telephony )

Any telephone related queries:

  • Device supplies & replacement
  • PBX and handset installations & configuration
  • Soft phone ( mobile device apps ) & wireless handsets
  • Assigning of numbers & extensions
  • Area related connection availability & queries
  • Number porting


Any account related queries:

  • Main account – hosting & SLA
  • Telephone accounts
  • Invoice queries or requests

Need Help or Looking for a Feature?

Please don’t hesitate to contact us here.

We’re always eager to help and are open to suggestions for new features.

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